Privacy Policy

Information we collect

We may collect information you provide directly, such as your name, phone number, email address, appointment request details, billing inquiry details, communication preferences, and messages you send to Stonebridge Health Services. We may also collect basic technical information from your browser or device, such as IP address, device type, pages visited, and timestamps, to operate and protect our services.

If you communicate with us through RCS, SMS, MMS, short code, long code, toll-free texting, web chat, email, or similar digital channels, we may collect message content, delivery status, opt-in and opt-out records, sender and recipient numbers, carrier or channel metadata, and related logs needed to provide, secure, and audit those communications.

How we use information

We use information to respond to requests, schedule or manage appointments, provide billing and insurance support, send requested reminders or service updates, route questions to the appropriate care team, maintain communication preferences, prevent fraud or abuse, and improve our patient experience.

Digital messages may include appointment reminders, service updates, intake follow-up, billing support, care-navigation information, satisfaction requests, and replies to questions you send us. We do not use RCS or SMS for emergencies. If you believe you are experiencing a medical emergency, call 911 or seek emergency care immediately.

Text messaging, RCS, and consent

By providing your mobile number and opting in to receive messages, you authorize Stonebridge Health Services and its service providers to send RCS, SMS, MMS, short code, long code, toll-free, or similar mobile messages related to your care access, appointments, billing, account support, and service requests. Message frequency varies based on your interactions with us. Message and data rates may apply.

You may opt out of marketing or non-essential text messages at any time by replying STOP. You may request assistance by replying HELP or by contacting Stonebridge Health Services through the contact information on our website. Opting out of text messages may limit our ability to send reminders or updates by mobile message, but we may still communicate with you through other channels as permitted by law.

Sharing of information

We may share information with service providers that help us operate our website, messaging programs, appointment tools, patient-support workflows, analytics, security, hosting, and communications. These providers are permitted to use information only to provide services to Stonebridge Health Services and must protect it appropriately.

We do not sell mobile opt-in data, text messaging consent records, or text message content. We do not share mobile opt-in information with third parties for their independent marketing. We may disclose information when required by law, to protect patients or our services, or in connection with a permitted business or legal process.

Health information and sensitive details

Some information you submit may relate to health, appointments, insurance, or billing. We take reasonable steps to protect that information and to limit access to personnel and vendors who need it to support our services. Please do not send urgent medical needs, highly sensitive details, payment card numbers, or full medical records through ordinary text messages unless specifically instructed to use a secure channel.

Data retention and security

We retain information for as long as reasonably necessary to provide services, comply with legal obligations, maintain communication records, resolve disputes, and protect our systems. We use administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or loss. No digital communication method is completely secure, and we cannot guarantee absolute security.

Your choices

You may request updates to your contact preferences, ask us to correct certain information, unsubscribe from non-essential communications, or request information about privacy choices available to you by contacting Stonebridge Health Services. For mobile messaging, reply STOP to opt out and HELP for help.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Your continued use of our website or digital channels after an update means the revised policy applies going forward.

Contact us

Questions about this Privacy Policy or Stonebridge digital communications can be directed to Stonebridge Health Services through the contact options listed on this website.